We're sorry to hear that!
For us to troubleshoot the issue, we ask that you please complete the steps below as this will allow us to narrow down the cause of the issue you are experiencing.
If you're using a computer:
We ask that you first try clearing cookies and cache in your browser. This will often fix most issues on its own.
Third party plug-ins and ad blockers may cause conflicts with our site or other plug-ins. Disabling them may resolve the issue.
If these steps do not correct the problem, we ask that you try updating your browser or using another web browser to see if the problem persists. As errors are often specific to the browser they are experienced in, this will help us identify the issue. Please click here to learn how to keep your browser up to date/download a new one.
If you're using a mobile device such as a cell phone or tablet:
Clear your cookies and cache.
Restart your device by turning it all the way off and back on again.
If it is still not working, install another free web browser such as Firefox or Google Chrome from the app store for your device and try using it instead of the default browser.
If you are still having difficulties after following all of these recommendations, please submit a ticket here
After receiving this information, we will attempt to replicate the problem you are experiencing using the same specifications as your computer. We appreciate your patience and understanding as we work to resolve this issue as quickly as possible!
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