Please note: factory resetting your web browser will revert your web browser back to the way it was when it was first installed!
This will perform a wide variety of actions on your web browser, including:
All advanced settings will revert to their default configuration
Saved user names and passwords will be deleted and will have to be reentered
The default search engine and saved search engines will be reset to their original defaults
Homepage button will be hidden and the URL that you previously set will be removed
Default startup tabs will be cleared
New Tab page settings will be reset
Pinned tabs will be unpinned (Chrome)
Content settings will be cleared and reset to their installation defaults
Cookies and site data will be cleared
Extensions, themes and plugins will be disabled
If you are not willing to do this, we suggest installing and/or using a different browser which we support such as Google Chrome, Mozilla Firefox, Microsoft Edge or Apple Safari.
If you are unsure of how to factory reset your browser, please follow the step-by-step instructions below for the browser you are experiencing an error with:
Microsoft Edge
Google Chrome:
Open Chrome
Click More (3 dots in upper right corner)
Select Settings
Click Reset Settings
Click Restore settings to their original defaults
Click Reset settings when prompted
Close and reopen Chrome
Mozilla Firefox:
Open Firefox
Click the Menu Button
Click Help
Select More Troubleshooting Information
Click Refresh Firefox... then Refresh Firefox in the upper right section of the page
Firefox will close to refresh itself
When finished, a window will list your imported information
Click Finish
Firefox will reopen
Select whether you want Firefox to restore all or some windows/tabs
Click the Let's go! button
Apple Safari:
For browsers that are not listed here or for additional help, please contact your Web Browser's manufacturer.
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