I am having technical issue with your app(s).  What do I do?

I am having technical issue with your app(s).  What do I do?

If you are having a technical issue with one of the apps, please try the following:
1. Please close other apps that might be running in the background if they are not needed. Multiple apps running in the background can cause performance issues. (Please refer to step 2's instructions on how to do this).

2. If that doesn't help, try force quitting the app.

3. Android users, please also try clearing your app's data. 

4. If you are accessing the PCH+ or Wordmania Apps, we ask that you visit the Google Play Store or the App Store (depending on the type of device you are using) and see if there is an Update available. If so, please update the app. If not, then please submit a ticket here

If you are accessing the PCH App, PCHLotto App or PCHSlots app, please try uninstalling and then re-installing the most current version of the app from the store. Please be sure to login with the same credentials in order to retain progress. 

5. If you encountered an error after the app pushed you to your mobile web browser, please try clearing your cookies and cache.

6. Finally, please try turning your device off and then on again. 

If you are still having issues, please contact our Customer Service team by clicking here. Please provide us with all of the information requested in the form. 

We apologize for any inconvenience this might have caused.


*
technical issue, pch app, the pch app, sweeps, freezing, app is not working, i am having an issue, the app doesn't work, the app doesnt work, the app wont work, app wont work, app doesnt work, app won't work, app doesn't work, briefcase, brief case, the game is a blank screen

    • Related Articles

    • I'm having a technical problem with a PCH website, game, contest, quiz or email. How do I fix it?

      We're sorry to hear that! For us to troubleshoot the issue, we ask that you please complete the steps below as this will allow us to narrow down the cause of the issue you are experiencing. If you're using a computer: We ask that you first try ...

    • How do I update the app(s)?

      Updating the PCH Apps on your mobile device is easy. For Android Users, please visit here. For Apple Users, please visit here. * update apps, how do i update the apps, how do i update my app, update the app, update the apps, pch+, pchplus, pch plus, ...

    • How do I find out my App’s version/build number?

      PCHlotto App: From the lobby screen, look at the top left hand corner and click on the “Menu” icon (it looks like three horizontal lines stacked on top of each other.) Look at the top of the "Menu" and you will find your "Build Number". This is your ...

    • How do I clear my app's data and cache? (Android)

      To clear your app's data and cache, please refer to the below step-by-step instructions and pictures on how to do this: 1. Click the "Settings" icon on your Android phone. (It looks like a gear). 2. Once in the "Settings" menu, click on "Application ...

    • How do I find my phone’s OS Version number?

      For instructions on how to do so, please refer to the below: Android phones/tablets: From your device’s home screen, open the “Settings” app (looks like a gear). From the “Settings” menu, tap or swipe to get to the “General” section. From this menu, ...