I am receiving a "Package file is invalid" error message/Error Code 194 when trying to download one of your apps.  What do I do?

I am receiving a "Package file is invalid" error message/Error Code 194 when trying to download one of your apps.  What do I do?

If you are receiving the "Package file is invalid" error message/Error Code 194 when trying to download one of PCH's apps, clearing your Google Play Store app's data and cache should rectify the issue. 
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1. Click the "Settings" icon on your Android phone.  (It looks like a gear).
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2. Once in the "Settings" menu, click on "Application Manager".  The "Application Manager" is usually found under the "More" tab.
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3. Once in the "Application Manager", click on "Google Play Store" to open up its' app settings.
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4. Once inside the "Google Play Store" app settings, click on "Clear Data" and then "Clear Cache". (Please Note: Depending on your Android OS version, you might have to click on "Storage" before you are able to see the options to clear data and cache.)
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5. Finally, please try to re-install the app.

If this does not resolve your issue, please email our Customer Service team by clicking here.  When you do, please select your app's name, and then "Known Issues / Technical Issues" from the drop down, and provide the requested information.  Please also provide us with your device info (brand/model) and the Operating System version number you are currently operating on.  We apologize for any inconvenience this might have caused.


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