It may be that the Internet Connection is not detected. To solve this problem, follow these steps:
Force close the webpage and/or the app
double check that your Internet Connection is enabled
then restart the website/app while the Internet connection is enabled
If the above doesn't work, we recommend the following:
Rebooting your modem/router and having it turned off/unplugged for a minimum of 2 minutes,
Turning off your device for a minimum of 2 minutes,
Check to see if there may be other users/devices connected to your internet connection.
Once the above has been done, try restarting the game again.
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